The Grout Expert, LLC. was founded by our President, Hoang Chieu Nguyen in 1999 as a proprietorship operating under the name Bay Grout. In 2001, the company changed its name to The Grout Expert. Currently The Grout Expert, LLC services residential and commercial accounts in the San Francisco Bay area. Combined, the principals at The Grout Expert have over 50 years of business experience in the control industry.
Throughout the growth of The Grout Expert, management has believed that locally owned operations are an excellent impetus to delivering quality services and rapid growth. In 2008, after surveying various options, the team decided that franchising was the best vehicle to spread its successful business model. As The Grout Expert and Upside Group develop the franchising plan, focus is on systems which would help franchisees grow their sales and profits. Minimizing startup costs, operating expenses and administrative processes will allow franchisees a quick start up while achieving profitability and a faster return on investment. It was agreed that superior management systems, excellent training, and a franchisor willing to “go the extra mile” could greatly reduce the risks to new entrepreneurs entering the control industry. The Grout Expert System was developed to help owners get in business for themselves—not by themselves, and joined forces with Upside Group in order to expand the franchise.